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Job opening: Customer Success Manager

Customer Success Manager

We are looking for reinforcement for our team.
We are growing!

EmploymentPart-time (from 10-20 hours/week, at least 3 days/week)
Work locationRemote, Hybrid (Berlin)
LanguagesGerman, English
Start dateearliest from 01.03.2023

About us

SympatMe is expanding its offers and developing rapidly. Founded in 2014 as a small side hustle SympatMe has already established two new websites with a range of different services, all based on customer needs.

We provide an easy way to get German bureaucratic matters done online. Many German offices are still not digitalized and can’t offer services online. Our service makes this possible!

At the time, our main focus is still on the deregistration process for people relocating away from Germany. This includes the deregistration of the german address, cancellation of contracts, health insurance, and much more.

In the near future, we will be developing more services based around coming into Germany as a foreigner and getting started.

Your mission

Join us on this journey and help our customer find their way!

All services are booked online. You are the contact person for our prospective and existing customers.
You will control inquiries via email, LiveChat, and our internal customer ticket system. In the future, this could be extended to short calls.

This position is about advocating for customer-focused solutions and outcomes, processing bookings and responding to inquiries on behalf of our customers.

As we all mainly work from home, we will provide you with the setup you need to make an impact. Your day-to-day work will also include handling physical mail and sending it, even though the majority is digital.

You communicate customer feedback in regular team meetings to improve customer experience.

We look forward to making our German bureaucracy more simple and digital for everyone with you on our team.

Your Profile

Fluency in written and spoken German and English is required (ideally: native speaker / bilingual).

  • B2C support is not new to you, and you enjoy communicating with customers
  • You speak and write English and German fluently
  • Proficiency in conflict management
  • Ready to solve customer issues
  • Passionate about creating a smooth workflow and open to sharing improvement ideas
  • Have strong organizational and prioritization skills
  • At least 10 hours of time to work three or more days per week
  • Contribute to a positive team environment of equality and inclusion.

What’s in for you…

We are still a rather small team, hierarchies are flat, and our work atmosphere is pleasant. As our focus is to help our customers, we receive positive feedback far more than disgruntled customers. As we are still growing, things often change and evolve, making things interesting. This job isn’t for you if you’re looking for something repetitive and boring.

Great opportunities to implement your English and German (and another language) skills.

  • thorough onboarding
  • technical set-up
  • Personal development through coaching/training.
  • hands-on experience in a start-up environment
  • Flexible working hours
  • Remote, hybrid (our office is in Berlin).
  • 30 days holiday per year (full-time)
  • permanent contract after three months of probation

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.